Refund & Return Policy
Last updated: 2026
At Sharma Industries Pvt Ltd, we are committed to delivering high-quality bags, corporate gifts, and promotional products. This Refund & Return Policy outlines the conditions under which returns, refunds, and replacements are accepted.
Manufacturing Defects
If you receive a product with a manufacturing defect, we will replace it at no additional cost. The following conditions apply:
- Defects must be reported within 48 hours of receiving the product, along with photographs.
- The product must be unused and in its original packaging.
- Replacement will be dispatched within 7-10 working days of defect verification.
- If replacement is not possible, a full refund will be issued for the defective product.
Customized & Branded Products
Products that have been customized with your company logo, branding, or specific design requirements are non-returnable and non-refundable, except in cases of manufacturing defects. This is because:
- Customized products are manufactured specifically for your order and cannot be resold.
- Artwork proofs are shared and approved before production begins, ensuring design accuracy.
- Any deviation from the approved artwork proof will be considered a manufacturing defect and eligible for replacement.
Order Cancellation
Order cancellation is subject to the following conditions:
- Before production: Orders can be cancelled with a full refund if cancelled before production begins (typically within 24-48 hours of order confirmation).
- During production: If production has started, a cancellation charge of 30% of the order value will apply, and the remaining amount will be refunded.
- After dispatch: Orders cannot be cancelled once dispatched from our facility.
- Refunds for cancelled orders will be processed within 7-10 working days to the original payment method.
Incorrect or Damaged Delivery
If you receive an incorrect product or a product damaged during transit:
- Report the issue within 48 hours of delivery with photographic evidence.
- We will arrange for the correct product to be dispatched or issue a full refund.
- Return shipping for incorrect/damaged products will be borne by Sharma Industries.
- The incorrect/damaged product must be returned in the condition it was received.
Refund Process
Approved refunds will be processed as follows:
- Refunds will be credited to the original payment method (bank transfer, UPI, or cheque).
- Processing time: 7-10 working days from approval.
- Bank transfer refunds may take an additional 3-5 working days to reflect in your account, depending on your bank.
- You will receive a confirmation email once the refund has been initiated.
Non-Refundable Cases
The following situations are not eligible for refunds:
- Products damaged due to misuse, improper care, or normal wear and tear.
- Customized products without manufacturing defects.
- Products returned without prior authorization.
- Reports made after 48 hours of delivery.
- Minor color or design variations that are within acceptable manufacturing tolerance.
Quality Assurance
Every product undergoes strict quality checks at multiple stages of manufacturing. We use premium-grade materials and follow standardized production processes to ensure that you receive products of the highest quality. If you have any concerns about product quality, please contact us immediately.
Contact Us
For refund requests, returns, or any questions about this policy, please contact us:
- Sharma Industries Pvt Ltd
- Address: C-20, Hastal Vihar, Uttam Nagar, New Delhi - 110059
- Phone: +91-8588815352
- Email: info@bagsofindia.com
